PLEASE READ THE FOLLOWING CONDITIONS CAREFULLY
- Be at least 18 years of age at the time of assessment
- Provide proof of identification i.e. Driver Licence, Passport or Birth Certificate
- Be able to read and write in English (WH&S Requirement)
- Have an intermediate level of language, literacy and numeracy (to be able to complete the assessments)
- Be able to complete a written test (without assistance of a translator)
- Be able to complete a practical driving test
- Have read and understood our Cancellation, Reschedule Policy, and Terms and Conditions
- Have read and understood the pre-course materials (emailed at enrolment) viewed as part of an audit process by government officials.
FMS Training Services are committed to providing students with a cancellation and reschedule policy that is fair and equitable. Consequently, the following areas are addressed:
All cancellations must be made in writing and sent via email to email@example.com. No formal cancellations are handled over the phone.
Cancellations >11 Day’s Notice
A refund will occur if an individual or group cancels their course at least eleven (11) working days prior to the scheduled course date. If the individual paid online, a transaction fee of $30.00 (incl. GST) will be withheld to cover the transfer costs.
Cancellations <10 Day’s Notice
Participant/s or groups will not be entitled to a cancellation/refund if the withdrawal from the course is within ten (10) working days of the scheduled course date. This is due to Work place Health and Safety requirements regarding the scheduling of High Risk Licence assessments. (Please see ‘Substitute Delegates’ below, as another option to cancellation).
Cancellations during Course
Refunds will not apply to participant/s or groups whose course has commenced or finished. Purchase orders/invoices must still be paid in full in the event that participant/s or group did not show up and decided to cancel the course.
Cancellations due to Illness
In the case of a participant who cancels their course due to illness, FMS Training Services may, at its discretion, allow a refund of the fees. The following conditions apply:
- The trainee must produce satisfactory evidence of the circumstances of his/her withdrawal, such as a medical certificate or statuary declaration (JP certified).
- A cancellation fee of 25% of full course fees will apply;
- Cancellation must take place prior to the commencement of the course
Cancellations due to Emergency/Illness of a Trainer
In the case that an emergency or a trainer is ill, participants will be rescheduled to another date which suits, or request to cancel their booking and request money back.
All reschedules must be made in writing and sent via email to firstname.lastname@example.org. No course rescheduling requests are handled over the phone.
Reschedules >11 Day’s Notice
One (1) reschedule will be accepted without charge where FMS Training Services has been notified in writing at least eleven (11) working days prior to the scheduled commencement date. All subsequent reschedules at least eleven (11) working days prior to the commencement date will attract an administration charge of $60.00 (incl. GST). All reschedules will be valid for six (6) months from the initial course booking.
Reschedules 10 – 7 Day’s Notice
All reschedules made within ten to seven (10 – 7) working days will incur a fee of $60.00 (incl. GST).
Reschedules >6 Day’s Notice
Once within six (6) working days of the scheduled course commencement date, or in the case of an individual assessment, the assessment date, should a participant or group wish to reschedule a full training course or individual assessment item, this will be treated as a Non-attendance and a fee equal to the full course or assessment fee will apply. This is due to Work place Health and Safety requirements regarding the scheduling of High Risk Licence assessments.
Reschedules Less Than 3 Working Days Notice
Once within three (3) working days of the scheduled course commencement date, or in the case of an individual assessment, the assessment date, should a participant or group wish to reschedule a full training course or individual assessment item, this will be treated as a Non-attendance and a fee equal to the full course or assessment fee will apply. Please see the ‘Non-attendance’ section. This is due to Workplace Health and Safety requirements regarding the scheduling of High Risk Licence assessments, and we cannot resell this place in the course.
Reschedules/Cancellations on the Day
For whatever reason forfeits the right to a free resit of the assessment should they not pass first time. If you have booked in to a class, we cannot rebook that seat at the last minute.
There are no refunds offered on any cancellation of any rescheduled course, at any period of time.
Terms and Conditions
If a participant is late for the course, they will have to catch up in their own time, either at home or during a break in the class. If participant/s didn’t study, and failed their test, they may choose to resit the assessment. Please see Resitting Assessment section.
If a participant or group does not attend the scheduled day of the course they will not be entitled to a refund. Purchase orders/invoices must still be paid in full in the event that a participant or group did not show up and decided to cancel the course. If a participant or group would like to reschedule, they may be asked to present a medical certificate or some other proof of exceptional circumstances. Otherwise, a fee of $150 (GST FREE) for their rescheduled assessment will be incurred, and full course fee will apply to reschedule any training, as we are unable to re-sell that place in the course. Rescheduling based on non-attendance is at the discretion of FMS, and subject to course availability.
Substitute delegates are accepted without charge up to one (1) working day prior to the scheduled course date. No substitute delegates will be accepted once the course has commenced.
24 hour Cooling-off period
A 24 hour cooling-off period will apply to all bookings. All cancellations must be made in writing and sent via email to email@example.com. No formal cancellations are handled over the phone. A refund will occur for cancellations made during this period less a transaction fee of $30.00 per transaction (incl. GST).
Early or late completion of course
If the trainee/s completes their course before the nominated timeframe they will not be entitled to any discounts or refunds. If the trainee/s completed the Full Forklift Course after the nominated timeframe or over a longer period that was not scheduled before the enrolment they will not be subjected to any additional fees.
As of 11th May 2020, if a participant is found to be Not Yet Competent (NYC) in any part of the assessment (either Knowledge & Calculations or Performance) no additional charge will apply for the first reassessment. One free resit must be scheduled within 2 months of the initial assessment. All resit requests must be made in writing and sent via email to firstname.lastname@example.org, and initiated by the student. No assessment resit requests will be handled over the phone. FMS will also do its best to accommodate the student for the next available time slot, but this will be subject to course availability.
However, should a student not pass their assessment on the 2nd time, charges will apply for a reassessment at the reassessment rate of $150.00 (GST FREE). Assessment resits due to failure will be subject to availability, and rescheduled to a time available, and at the discretion of FMS.
If the trainer believes that the student may need to study more or log more hours to become a competent operator, then that student will be welcomed back for more training, at no extra charge.
Expired Assessment Summary Form
Individuals who have failed to lodge their Assessment Summary Form (AS1) within the nominated timeframe (60 days) will be required to retake all of their assessment items under Workplace Health and Safety requirements. No additional training will be provided and a reassessment fee of $150.00 (GST FREE) per assessment (Knowledge & Calculations or Performance) will be charged. Should a trainee request training in addition to the reassessment due to the elapsed time since the previous assessment, then full course fees will apply.
When FMS Training offers promotional codes, please don’t forget to type in the code and click on ‘check code’ when booking online. This will ensure that the special price will reflect upon checking out. FMS Training will not give any refund if an individual booked in and forgot to activate the promo code.
Any credit used towards an account will need to be used within 12 months, or else it is considered invalid.
|Schedule of Fees*^|
|Assessment (Either Knowledge & Calculations or Performance)|
One free of charge if found NYC
|Full Course Fee||As applicable at time of booking|
*All fees include GST (where applicable). ^All fees are payable at time of booking.
FMS Training Services acknowledges the importance you attach to information that identifies you (personal identifiers such as name, address, date of birth, email address). We are committed to protecting and managing the personal information you choose to share with our organisation.
Through providing this information, we seek to ensure that you will be able to deal with our organisation in full confidence that your personal information will only be used by us in the ways we have described to you, that it will be held securely, and when there is no longer any legitimate purpose in retaining such information it will be disposed of appropriate.
I consent FMS Training Services using the information I provide and they subsequently gather, for the purpose it was collected, to assist in the administration of products and services and to carry out all necessary activities associated with their operational business activities, workplace compliance and legal governance issues. I understand that my student details may be viewed as part of an audit process by government officials.