PLEASE READ THE FOLLOWING CONDITIONS CAREFULLY

Students must:

  • Be at least 18 years of age at the time of assessment
  • Provide proof of identification i.e. Driver Licence, Passport or Birth Certificate
  • Be able to read and write in English (WH&S Requirement)
  • Have an intermediate level of language, literacy and numeracy (to be able to complete the assessments)
  • Be able to complete a written test (without assistance of a translator)
  • Be able to complete a practical driving test
  • Have read and understood our Cancellation and Reschedule Policy
  • Have read and understood the pre-course materials (emailed at enrolment) viewed as part of an audit process by government officials.

Additional Support

If the trainer believes that the student may need to study more or log more hours to become a competent operator, then that student will be welcomed back for more training, at no extra charge.

Cancellation and Reschedule Policy

FMS Training Services are committed to providing students with a cancellation and reschedule policy that is fair and equitable. Consequently, the following areas are addressed:

All cancellations must be made in writing and sent via email to accounts@fmstraining.com.au and cc: info@tiq.edu.au. No formal cancellations are handled over the phone.

Cancellations >11 Day’s Notice

A refund will occur if an individual or group cancels their course at least eleven (11) working days prior to the scheduled course date. If the individual paid online, a transaction fee of $30.00 (incl. GST) will be withheld to cover the transfer costs.

Cancellations < 10 Day’s Notice

Individuals or groups will not be entitled to a refund if the withdrawal from the course is within ten (10) working days of the scheduled course date. This is due to Work place Health and Safety requirements regarding the scheduling of High Risk Licence assessments. (Please see ‘Substitute Delegates’ below, as another option to cancellation). 

Cancellations < 10 Day’s Notice

Refunds will not apply to trainees whose course has commenced or finished. 

Cancellations due to Illness

In the case of a participant who cancels their course due to illness, FMS Training Services may, at its discretion, allow a refund of the fees. The following conditions apply:

  • The trainee must produce satisfactory evidence of the circumstances of his/her withdrawal, such as a medical certificate or statuary declaration (JP certified).
  • A cancellation fee of 25% of full course fees will apply;
  • Cancellation must take place prior to the commencement of the course

Reschedules

All reschedules must be made in writing and sent via email to accounts@fmstraining.com.au and cc: info@tiq.edu.au. No course rescheduling requests are handled over the phone.

Reschedules >11 Day’s Notice

One (1) reschedule will be accepted without charge where FMS Training Services has been notified in writing at least eleven (11) working days prior to the scheduled commencement date. All subsequent reschedules at least eleven (11) working days prior to the commencement date will attract an administration charge of $60.00 (incl. GST). All reschedules will be valid for six (6) months from the initial course booking.

Reschedules 10 – 7 Day’s Notice

All reschedules made within ten to seven (10 – 7) working days will incur a fee of $60.00 (incl. GST).

Reschedules <6 Day’s Notice

Once within six (6) working days of the scheduled course commencement date, or in the case of an individual assessment, the assessment date, should an individual or group wish to reschedule a full training course or individual assessment item, this will be treated as a Non-attendance and a fee equal to the full course or assessment fee will apply. This is due to Work place Health and Safety requirements regarding the scheduling of High Risk Licence assessments.

There are no refunds offered on any cancellation of any rescheduled course, at any period of time.

Non-attendance

If an individual or group does not attend the scheduled day of the course they will not be entitled to a refund.

Substitute delegates

Substitute delegates are accepted without charge up to one (1) working day prior to the scheduled course date. No substitute delegates will be accepted once the course has commenced.

24 hour Cooling-off period​

A 24 hour cooling-off period will apply to all bookings. All cancellations must be made in writing and sent via email to accounts@fmstraining.com.au and cc: info@tiq.edu.au. No formal cancellations are handled over the phone. A refund will occur for cancellations made during this period less a transaction fee of $30.00 per transaction (incl. GST).

Early or late completion of course

If the trainee/s completes their course before the nominated timeframe they will not be entitled to any discounts or refunds. If the trainee/s completed the Full Forklift Course after the nominated timeframe or over a longer period that was not scheduled before the enrolment they will not be subjected to any additional fees.

Resitting Assessment

If an individual is found to be Not Yet Competent (NYC) in any part of the assessment (either Knowledge & Calculations or Performance) a resit fee of $150.00 (incl. GST) will apply to each reassessment.

Expired Assessment Summary Form

Individuals who have failed to lodge their Assessment Summary Form (AS1) within the nominated timeframe (60 days) will be required to retake all of their assessment items under Workplace Health and Safety requirements. No additional training will be provided and a reassessment fee of $150 (incl. GST) per assessment (Knowledge & Calculations or Performance) will be charged. Should a trainee request training in addition to the reassessment due to the elapsed time since the previous assessment, then full course fees will apply.

Schedule of Fees*^
Assessment (Either Knowledge & Calculations or Performance)$150
Full Course FeeAs applicable at time of booking
Transaction Fee$30
Administration Fee$60

*All fees include GST (where applicable). ^All fees are payable at time of booking.

Privacy Statement

FMS Training Services acknowledges the importance you attach to information that identifies you (personal identifiers such as name, address, date of birth, email address). We are committed to protecting and managing the personal information you choose to share with our organisation.
Through providing this information, we seek to ensure that you will be able to deal with our organisation in full confidence that your personal information will only be used by us in the ways we have described to you, that it will be held securely, and when there is no longer any legitimate purpose in retaining such information it will be disposed of appropriate.

I consent FMS Training Services using the information I provide and they subsequently gather, for the purpose it was collected, to assist in the administration of products and services and to carry out all necessary activities associated with their operational business activities, workplace compliance and legal governance issues. I understand that my student details may be viewed as part of an audit process by government officials.